Refund policy
At NumerroTalk, we take great care in sourcing, checking, and packaging every product before it reaches you. Because of the nature of our products — many of which are natural, handcrafted, or used in personal rituals — we follow a strict no-return, no-refund policy, with a limited exception for damaged items as outlined below.
No Returns or Refunds
We do not accept returns or offer refunds on any products, including but not limited to change of mind, incorrect selection, or dissatisfaction with the product once it has been delivered.
Exchange Policy — Damaged Products Only
We only offer an exchange in the case of a product arriving visibly damaged. To be eligible for an exchange:
- You must record a clear, continuous unboxing video showing the sealed package being opened for the first time, with no cuts or edits, clearly showing the damage to the product.
- The exchange request, along with the unboxing video, must be shared with our team within 2 days of delivery.
- The unboxing video will be reviewed by our team, and only requests that clearly show the damage occurred during transit/handling and meet our review criteria will be approved.
- Without a valid unboxing video, we will not be able to process any exchange request under any circumstances.
What Happens After Approval
Once your exchange request is approved, we will guide you through the next steps, which may include returning the damaged item and shipping a replacement, subject to product availability.
Important Notes
- Products once used in any way will not be eligible for exchange, even if damaged.
- We reserve the right to reject any exchange request that does not meet the above criteria.
- As many of our products are natural or handcrafted, minor variations in shade, size, pattern, or finish are not considered damage and are not eligible for exchange.
For any questions regarding this policy, please reach out to us at numerrotalk@gmail.com